jeta3 Privacy Policy

jeta3 ("we", "us", "our") operates the online betting and casino platform accessible at jeta3.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who interacts with our Platform, including registered players, visitors, and prospective users.

This Privacy Policy sets out in detail the types of personal data we collect, the specific purposes for which we collect and process it, the circumstances under which we may share it with third parties, how long we retain it, and the rights you hold as a data subject. It applies to all personal data processed in connection with the jeta3 Platform, regardless of the device or channel through which you access our services.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement governing your use of the jeta3 Platform.

We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or through a prominent notice on the Platform. The "Last Updated" date at the top of this document reflects the most recent version. Continued use of the Platform after any update constitutes your acknowledgement of the revised policy.

jeta3 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in certain cases from trusted third-party sources such as payment processors and KYC verification providers. The categories of personal data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, unless it is directly relevant to a responsible gaming assessment and you have explicitly provided it in that context.

jeta3 uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your account, maintain your profile, and deliver the core services of the jeta3 Platform including sportsbook, casino, slots, and instant games.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity as required by our KYC process, ensuring a safe and compliant environment for all players.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), to verify transaction ownership, and to prevent fraudulent transactions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide ongoing account assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other breaches of our Terms and Conditions. This includes automated risk-scoring based on account behaviour patterns.
• Responsible Gaming: To monitor for signs of problem gambling behaviour, to apply self-exclusion arrangements, deposit limits, and cooling-off periods, and to contact you where we have a welfare concern.
• Legal and Regulatory Compliance: To fulfil obligations under applicable laws, including anti-money-laundering requirements, financial record-keeping mandates, and any lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the jeta3 Platform.
• Marketing and Promotions: To send you relevant promotional offers, bonus notifications, and seasonal campaign communications — but only where you have given your explicit consent to receive such communications. See Section 12 for full details on marketing preferences.
• Personalisation: To tailor the game recommendations, promotional offers, and content displayed to you on the Platform based on your play history and preferences.

For each processing activity, jeta3 relies on one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between jeta3 and the Player — for example, creating your account, processing bets, facilitating deposits and withdrawals, and providing customer support.
• Legal Obligation: Processing required to comply with applicable laws — including KYC and identity verification, anti-money-laundering record-keeping, and providing data to law enforcement authorities in response to lawful requests.
• Legitimate Interests: Processing carried out for purposes that are in jeta3's legitimate business interests and that do not override your fundamental rights — including fraud detection, security monitoring, Platform analytics, and responsible gaming monitoring.
• Consent: Processing that is based on your freely given, specific, and informed consent — including sending marketing emails, SMS promotions, and using non-essential cookies for analytics and personalisation. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jeta3 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for each purpose:

• Payment Service Providers: We share transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank to facilitate deposits and withdrawals. These providers receive only the data necessary to process your transaction and are bound by their own privacy and security obligations.
• KYC and Identity Verification Providers: We engage specialist third-party KYC service providers to assist with identity verification and age checks. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose beyond the verification task.
• Game Providers: Where you play games hosted by third-party providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited technical data — such as your player session token and game activity — is shared with the relevant provider to facilitate game delivery. Game providers do not receive your full registration or payment data.
• Fraud Prevention and Security Partners: jeta3 may share data with specialist fraud prevention services and cybersecurity partners to protect the integrity of the Platform and to detect patterns consistent with fraudulent or prohibited conduct.
• Legal and Regulatory Authorities: jeta3 may disclose personal data to law enforcement, regulatory bodies, courts, or government authorities in Bangladesh or elsewhere where we are required to do so by law, court order, or binding regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jeta3's business assets, personal data held by jeta3 may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any resulting changes to this Privacy Policy.

jeta3 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, analyse usage, and deliver relevant content. Cookies are small text files placed on your device by the jeta3 website when you visit.

We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core functionality such as maintaining your login session, storing your account preferences, and securing your browsing session. These cookies cannot be disabled without affecting your ability to use the Platform.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors interact with the Platform — including pages visited, session length, and error messages encountered — to help us improve the user experience. We use analytics tools that process this data on our behalf.
• Functionality Cookies: These cookies remember your preferences and settings — such as your chosen language, device settings, and game preferences — so that your experience is consistent across sessions.
• Marketing and Targeting Cookies: Where you have given consent, these cookies track your activity across sessions to help us deliver promotional content and bonus offers that are relevant to your play history and preferences. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies — particularly strictly necessary cookies — may affect your ability to use key features of the jeta3 Platform. For detailed information on the specific cookies used by jeta3, please contact us at [email protected].

jeta3 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and Registration Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with financial record-keeping and anti-money-laundering requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later, as required by applicable compliance standards.
• Transaction and Betting Records: Retained for five (5) years from the date of each transaction, for financial audit and legal compliance purposes.
• Customer Support Communications: Retained for three (3) years from the date of the last communication, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Marketing Consent Records: Retained for three (3) years from the date of your most recent consent or opt-out action, as evidence of your marketing preferences.
• Technical and Usage Logs: Retained for up to twelve (12) months from the date of collection, unless retained for longer in connection with a security investigation or legal matter.

Where data is no longer required for its original purpose and no legal retention obligation applies, jeta3 will securely delete or anonymise it in a manner that prevents reconstruction of the original personal data.

jeta3 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the jeta3 Platform.
• Encrypted storage of passwords using one-way hashing algorithms — jeta3 staff cannot access your password in plain text.
• Restricted access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security assessments, vulnerability testing, and internal audits of our data handling practices.
• Incident response procedures to detect, contain, and address any data security incidents in a timely manner.
• Staff training on data protection obligations and secure data handling practices.

While jeta3 applies robust security measures, no digital platform can guarantee absolute security against all threats. You are responsible for keeping your account credentials — including your username and password — confidential. Do not share your jeta3 login details with any third party. If you suspect your account has been compromised, contact jeta3 support immediately at [email protected].

As a data subject, you hold the following rights in relation to your personal data held by jeta3. To exercise any of these rights, submit a written request to [email protected]. We will respond within a reasonable timeframe and in any case within thirty (30) days of receiving a valid request.

• Right of Access: You have the right to request confirmation of whether jeta3 holds personal data about you and, if so, to receive a copy of that data along with information about how it is processed.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Where possible, you may update certain data directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing has no other lawful basis. This right is subject to our legal retention obligations — we cannot erase data we are legally required to retain.
• Right to Restrict Processing: You may request that jeta3 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have contested the lawfulness of processing.
• Right to Object: Where jeta3 processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Data Portability: Where technically feasible and where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

The jeta3 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in our registration and KYC processes, and we take all reasonable measures to prevent underage individuals from accessing gambling services on the Platform.

If jeta3 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a registration attempt, a disclosed age during KYC, or any other means — we will immediately close the relevant account, erase the associated personal data to the extent permitted by law, and return any deposited funds to the payment method used.

If you are a parent or guardian and believe that a minor in your care has registered on the jeta3 Platform, please contact us immediately at [email protected] so that we can take appropriate action. We treat reports of underage registration as urgent and will prioritise investigation and account closure.

The jeta3 Platform may contain references to third-party services — such as payment providers (bKash, Nagad, Rocket) or game providers (Pragmatic Play, Evolution Gaming, and others). Where such references include links to third-party websites or apps, please be aware that jeta3 has no control over the content, privacy practices, or data handling of those third parties.

This Privacy Policy applies exclusively to data processed by jeta3 in connection with the jeta3 Platform at jeta3.io. It does not extend to any third-party website or application that you may access via a reference on our Platform. We strongly encourage you to review the privacy policies of any third-party service you use, including your chosen payment provider.

jeta3 accepts no responsibility or liability for the privacy practices of third-party services. Your use of any third-party service is at your own risk and is subject to that service's own terms and privacy policy.

jeta3 sends promotional communications — including bonus offers, seasonal promotions, and Platform updates — only to players who have actively opted in to receive such communications. We may communicate via email, SMS, or in-platform notifications, depending on the preferences you set during registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your jeta3 account settings dashboard.
• Clicking the unsubscribe link included in any marketing email sent by jeta3.
• Contacting jeta3 support at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications does not affect transactional and account-related communications, such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests. These communications are necessary for the operation of your account and cannot be disabled.

jeta3 may run seasonal promotional campaigns tied to events relevant to the Bangladesh market — such as BPL, IPL, Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). Where you have opted in to marketing, you may receive communications related to these campaigns. You may opt out at any time as described above.

jeta3 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. All updates will be published on this page at jeta3.io/privacy-policy, and the "Last Updated" date at the top of the document will be revised accordingly.

Where changes are material — meaning they significantly affect your rights or the way we process your data — jeta3 will notify you by email to the address registered on your account and/or by a prominent notice on the Platform, giving you reasonable time to review the changes before they take effect.

Minor changes, such as clarifications that do not alter the substantive meaning of any clause or corrections to typographical errors, may be made without formal notification. Your continued use of the jeta3 Platform following the publication of any update to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the updated policy, you should cease using the Platform and may request account closure in accordance with Section 14 of our Terms and Conditions.

If you have any questions, concerns, or formal requests relating to this Privacy Policy or jeta3's data processing practices, please contact our support team using the details below:

• Email: [email protected]
• Subject Line for Privacy Requests: Use "Privacy Request: [Your Request Type]" to ensure your message is directed to the correct team.
• Response Time: jeta3 aims to acknowledge all privacy-related enquiries within twenty-four (24) hours and to provide a substantive response within thirty (30) days of receipt, in accordance with applicable data protection standards.
• Business Hours: Support is available during Bangladesh Standard Time (BST, UTC+6) business hours. Urgent matters, such as suspected account compromise or data breach notifications, will be treated as priority items regardless of the time of receipt.